This Privacy Policy explains how Tendtech Group (“Tendtech,” “we,” “us,” or “our”) collects, uses, and shares information in connection with our website at tendtech.group (the “Site”) and the TendTech Connect platform (the “Service”). By using the Site or the Service, you agree to the practices described here.
This Policy covers two distinct contexts. First, information we collect from visitors and prospects through our Site. Second, information processed through the Service on behalf of our business customers. Where we process data through the Service, we generally act as a service provider (processor) acting on our customer’s instructions, and our customer is responsible for its own privacy obligations to its end users.
When you contact us or request a demo, we collect the information you provide directly, which may include your name, email address, business name, phone number, and any message content you submit. We also collect limited technical information automatically, such as IP address, browser type, device information, and pages visited, through cookies and similar technologies.
We use Google Analytics to understand how visitors use our Site. Google Analytics uses cookies to collect information such as how often users visit, what pages they view, and what other sites they used before arriving. We use this information to improve the Site. Google’s use of this data is governed by Google’s own privacy policy. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on. You can also control cookies through your browser settings.
The Service connects a customer’s point-of-sale system to destination systems the customer chooses to connect (such as accounting, e-commerce, delivery, or signage platforms) and moves data between them. This data may include product, pricing, inventory, sales, and transaction records. Tendtech processes this data solely to provide the Service as configured by the customer, moving it only to the destinations the customer connects. We do not sell customer data, and we do not share it with any party other than the destinations the customer themselves configures. We do not use customer data for our own marketing. The customer determines what data flows and to which destinations.
We use information we collect to: respond to inquiries and demo requests; provide, maintain, and improve the Site and Service; communicate with you about your account or our offerings; ensure security and prevent abuse; and comply with legal obligations. We use Site analytics data in aggregate to improve our offerings.
We do not sell personal information. For Site and prospect information, we share only as needed to operate: with service providers who perform functions on our behalf (such as hosting, analytics, and scheduling) under appropriate confidentiality obligations, and where required by law or to protect our rights. Customer data processed through the Service is not sold and is not shared by us with any third party; it moves only to the destination systems the customer connects, at the customer’s direction.
The Site and Service rely on and connect to third-party services, including analytics providers, a demo scheduling tool, and the platforms our customers integrate. These third parties handle data under their own privacy policies and terms, which we do not control. We encourage you to review the privacy policies of any third-party service you use in connection with our offerings.
We retain information we collect for as long as needed to fulfill the purposes described in this Policy, unless a longer period is required by law. Prospect and contact information is retained for our business and communication purposes. Data processed through the Service is retained according to the customer’s configuration and applicable subscription terms.
We use reasonable administrative, technical, and organizational measures designed to protect information. Customer data processed through the Service is encrypted. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may opt out of marketing communications at any time. Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you, or to object to certain processing. To exercise these rights, contact us using the details below. For data processed through the Service on behalf of a business customer, please direct requests to that customer, who controls the data.
The Site and Service are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.
We may update this Policy from time to time. We will post the updated version with a revised “Last updated” date. Your continued use of the Site or Service after changes take effect constitutes acceptance of the revised Policy.
If you have questions about this Policy or our privacy practices, contact us through the options available at tendtech.group/contact.